AI-powered support email automation
Arihant Infotech
Support requests are logged, acknowledged and followed through to a resolution email automatically.
InstantAcknowledgement
15 daysWorking-day timeline
CentralTicket tracker
AutoResolution follow-up
THE BUSINESS
Built around a real operation.
An IT services and software support company where incoming requests needed a person to acknowledge, log, track and confirm resolution.
THE CHALLENGE
What needed to change
- Support emails lacked instant acknowledgement and a stated timeline.
- Executives repeatedly drafted similar replies.
- Ticket status and communication history were slow to manage.
THE SOLUTION
What we built
A monitored Gmail inbox logs tickets in Sheets. AI drafts acknowledgements with a 15-working-day resolution timeline, monitors status changes and sends confirmation when an issue is resolved.
How it works
- Monitor inbox
- Log support ticket
- Send acknowledgement
- Track status
- Send resolution email
AFTER THE SYSTEM
What changed for the team
- Customers receive prompt acknowledgement and a communicated timeline.
- Executives avoid repeatedly writing the same responses.
- A shared tracker connects ticket status with automated closure messages.
INSIDE THE IMPLEMENTATION
The working system.
Actual screenshots from the project. Select an image to view it at full size.
