D2C Brand 3x Revenue in 12 Months
E-commerce · 35 employees · Ahmedabad
Challenge
- High customer support load during peak sales periods
- Stockouts and overstocking due to weak inventory planning
- Manual marketing follow-ups reduced repeat purchases
- Revenue growth was limited by existing team capacity
Solution
- AI customer support chatbot for Hindi & English queries
- Inventory forecasting connected with sales and stock data
- Automated marketing campaigns for repeat orders and abandoned carts
- Phase-wise automation rollout without disrupting daily operations
Business Impact
- Revenue increased from ₹1 Cr to ₹3 Cr per month
- Support team workload reduced by 78%
- Fulfilment became 2.1x faster with better stock planning
- Business scaled without increasing team size

