One operating system, replacing 80+ spreadsheets
Bhaskar Silk Mills
Production, CRM, payments and automated follow-ups come together on one platform for 140 users.
80+Sheets replaced
91.3%Payment recovery
140Users in production
ZeroManual follow-ups
THE BUSINESS
Built around a real operation.
A silk mill in Surat where 140 people manage production, sales and payment collection. The operation had outgrown its spreadsheet-based systems.
THE CHALLENGE
What needed to change
- More than 80 Google Sheets fragmented the operation.
- Phone and WhatsApp follow-ups lacked an audit trail.
- Payment collection and CRM were disconnected.
THE SOLUTION
What we built
One platform combines sequential, time-based and conditional workflow automation with CRM, payment collection, WhatsApp notifications, dashboards and AI insights. The system supports Hindi and English.
How it works
- Capture work
- Assign role-based tasks
- Automate follow-ups
- Track payments
- Analyze performance
AFTER THE SYSTEM
What changed for the team
- The mill operates from a shared source of operational data.
- Payment collection follows an automated flow with a documented 91.3% recovery rate.
- Follow-ups are assigned, logged and auditable.
INSIDE THE IMPLEMENTATION
The working system.
Actual screenshots from the project. Select an image to view it at full size.
