Lead response and qualification
New enquiries get an immediate reply and the qualifying questions, so the team starts with the answers.
BizChat
WhatsApp automation that turns every conversation into a tracked action.
BizChat helps organisations automate customer communication, lead follow-ups, reminders, support conversations and internal notifications through WhatsApp. It connects messaging with business workflows, so a conversation leads to an owner, a status and a next step.
What BizChat does.
A WhatsApp chatbot and automation layer for sales, support, collections and internal alerts, subject to your WhatsApp account and template setup.
WhatsApp journeys
Template-based and conversational journeys for nurturing leads after ads, events or website enquiries.
Support and FAQs
Routine customer questions are answered on WhatsApp; the rest are assigned to a person with the history attached.
Reminders
Payment, appointment and document reminders sent on schedule and tracked.
Broadcasts and campaigns
Broadcast and campaign workflows to your approved lists.
Assignment, history and integrations
Team assignment and escalation, conversation history and status tracking, connected to your CRM or spreadsheets.
Where businesses use it.
Common WhatsApp workflows BizChat is set up for.
Lead nurturing
Follow-up after ads, events and website enquiries.
Order updates
Order status and customer notifications.
Collections
Payment collection reminders.
Onboarding
Document collection and customer onboarding.
Internal alerts
Alerts to employees and managers when something needs attention.
Feedback
Customer feedback and post-service follow-ups.
WhatsApp automation we have built.
Published implementations where WhatsApp carries the reminder, the alert or the customer follow-up.
From enquiry to tracked follow-up.
- 1
WhatsApp enquiry
A customer writes in, or a workflow triggers a message.
- 2
Automated response and assignment
The first reply goes out at once and the conversation is assigned to the right person.
- 3
Tracked follow-up
Reminders and next steps are sent and recorded until the matter is closed.
Questions owners ask
What is WhatsApp automation?
WhatsApp automation sends and answers business messages by rule instead of by hand: replies to new enquiries, reminders, order updates and follow-ups, with each conversation recorded against a customer and an owner.
Can BizChat automate WhatsApp follow-ups?
Yes. It supports structured reminders, lead journeys, customer updates and workflow-triggered messages, subject to the WhatsApp account and template setup.
Do we need the WhatsApp Business API?
Automated journeys, templates and broadcasts run on a WhatsApp Business account set up for API use. We confirm the account and template requirements with you before the build.
Does it connect to our CRM or Google Sheets?
Yes. BizChat has CRM and spreadsheet integrations. Integration depends on the software, available APIs and workflow requirements.
Can several team members handle the same number?
Yes. Conversations can be assigned to team members and escalated, with the history visible to whoever picks them up.
Can we start with one workflow?
Yes. Many businesses begin with one use case, such as payment reminders or lead response, and expand after it proves its value.
CONTACT
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